Infrastructure Ticketing

Solution Description – Tickets initiate and track work on an individual basis.  Release events usually contain MULTIPLE tickets among other manual and automated steps that other teams are responsible for outside of the infrastructure.

Feature & Bug Tracking Build Automation Runbook Automation & Workflow Management Infrastructure Ticketing Package & Deployment Automation Application Lifecycle Management

 

Process Owner – Infrastructure and service desk teams.

StreamStep’s Integration – StreamStep gets and sets infrastructure change ticket status as the larger end-to-end release event is executed.

StreamStep templates can be used to capture a set of tickets that have to be created and followed up on for an end-end release and deployment process.

BMC

Release Management for BMC Remedy IT Service Management

HP

Service Center

Service-Now

Service-now.com

ZOHO

ZOHO ManageEngine ServiceDesk Plus